Who are we?
Our website address is: https://graphixdesign.ca. The sole proprietorship is registered with the business registrar under the name Graphix Design Graphique, at 904, Quebec 393, La Sarre, Quebec, Canada, J9Z 2X1. You can reach us through our website, by mail or by phone at +1 (819) 333-3582.
What types of information does this Privacy Policy apply to?
This policy applies to personal information that is processed as part of the Services. Personal information allows you to be identified directly or indirectly. We include cookies and electronic information in this definition.
In order to better inform our users, we consider that personal information means any information that allows us to identify you directly or indirectly. Applicable laws may exclude such personal information from their scope.
Our definition of personal information includes cookies and similar targeting technologies. Cookies are small text files containing small amounts of information that are placed on your device. Your Internet browser sends this information back to us when you use the Services. For more information on cookies, we refer you to specialized resources such as https://www.allaboutcookies.org.
Visiting websites from our portfolio
In the sections of our portfolio we have made available to you the hyperlinks to the respective websites so that you can see the result in real. If you click on one of these links, you will be automatically redirected to the site in question and therefore you will leave our website. These other websites may collect your information, tracking your movements on their website. It is therefore important to carefully read the conditions of protection and use of personal data of the site visited.
Does this Privacy Policy apply to third party content?
No, the Privacy Policy does not apply to third party content. If you click on links to third-party websites, applications or services from our Services, this Privacy Policy does not apply to the processing of personal information by these external services. It is important to read the privacy policies of these third parties before using their services, since we have no control over their practices.
Order
We ask for personal information when ordering. A customer must provide their personal information (such as their name and address). We do not take any banking information because we only process through our payment systems that we have carefully chosen for their reputation, reputation and security – bank transfer, Interac transfer and check.
Use and transmission of your personal data
If you request a password reset, your IP address will be included in the reset email. We do not keep customer passwords in the archives, except for access to Cpanel for those who are hosting with us. They are then stored on the main Graphix Design computer which is protected by Norton 360 antivirus. This data is not shared with any other company. If you send us an appointment request from one of the clearly identified Calendly forms on the website, your data will be sent and processed by Calendly, here is their privacy policy https://calendly.com/legal/privacy-notice.
Storage durations for your data
Graphix Graphic Design does not retain data for use with newsletter systems, social networks or for statistical purposes. The only data we keep is in our billing system (Momenteo) which has a high privacy policy and security system https://momenteo.com/security. We have a protected folder on OneDrive professional including your logos as well as all your visuals used on the Web or printed. You can at any time request to delete your personal information or your visuals through our technology agent by writing to info@graphixdesign.ca. When you stop using our services, the data used for billing, Correspondence emails as well as your visual files are then deleted from the main computer.
We retain it (1) as long as necessary for the performance of the Services and the reason for collecting the personal information, or (2) as long as required by law. We apply the longer retention period between these two options. When you request deletion of your account or your account is deactivated, we will delete your personal information within a reasonable period of time.
The rights you have over your data
If you have requested a quote, you have sent us an email, you use our graphic and/or web design services, you can request to receive a file containing all the personal data we have about you, including those you provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.
Collection of personal information
As part of our activities, we collect the following information:
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.
If you communicate with us for any reason, we will collect the information you share with us as well as the contact information necessary to reach you, including your email address and the content of the communication.
Information related to navigation cookies
We use browser cookies to improve the performance of the Website and your experience. Cookies are small files saved on your hard drive by the server on which the Website is located or by third-party servers that allow you to be recognized when you visit the Website and to personalize its content. Some cookies are automatically deleted when you close your browser (session cookies) while others are kept indefinitely (permanent cookies). Unless you have provided us with information about yourself from your device or computer, cookies do not identify you. Some information collected automatically may be associated with you due to browsing cookies.
Internet browsers have tools that allow you to control cookies, including blocking them. However, if you block all cookies, some features of our Services may not be accessible. Depending on the browser you are using, different instructions apply. Some browsers also offer “incognito” browsing modes.
Forms and interactivity
Your personal information is collected via forms, namely:
We use the information thus collected for the following purposes:
We use the information thus collected for the following purposes:
Right of opposition and withdrawal
We are committed to offering you the right to object and withdraw your personal information. The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection. The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
Manager of the protection of personal information and complaints management
The person responsible for the protection of personal information and complaints management is Marie-Eve Provencher, web designer and owner, domiciled at 904, Quebec 393, La Sarre, Quebec, Canada, J9Z 2X1. You can easily reach her by sending an email to the following address: graphix@graphixdesign.ca.
Security
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
How do you ensure the security of my personal information?
We use secure services to store personal information, host our site and receive payments. For example, OneDrive, as data passes through the service from customers, and between data centers, it is protected by transport layer security (TLS) encryption. We only allow secure access. We will not allow authenticated connections over HTTP, but will redirect to HTTPS. Web Hosting Canada provides free, automated basic SSL protection. Our payment provider has been audited by a PCI certified auditor and is “PCI Service Provider Level 1” certified. This is the most stringent level of certification available in the payments industry.
However, it is your responsibility to ensure the confidentiality of your passwords and to use secure networks to connect to our Services.
Who do you share my personal information with?
We do not sell your personal information to third parties, but we share it when necessary.
If requested by government authorities or requested through a subpoena, or similar process, we may be required to hand over some of your personal information as part of our legal obligations. We ensure that requests are lawful before transferring such information and we only transfer what is necessary for the request.
In the event of business transactions, including an acquisition or sale of part or all of our assets, your personal information may be transferred to another entity which will be subject to this Privacy Policy.
Do you do ad retargeting?
We do not do retargeting advertising.
Where is my personal information hosted and in which countries is it processed?
We host your personal information in Canada.
Litespeed cache and WP Rocket
This site uses caching to facilitate faster response time and a better user experience. Caching potentially stores a copy of every web page displayed on that site. All cache files are temporary and are never accessible to a third party unless necessary to obtain technical support from the cache extension vendor. Cache files expire on a schedule set by the site administrator, but can easily be purged by the administrator before natural expiration, if necessary. Please see https://www.litespeedtech.com/company/privacy-policy and https://wp-rocket.me/terms for further details.
This site uses the Google ReCaptcha tool which is subject to the Google Privacy and Terms of Service.
All trademarks mentioned on this site belong to their respective owners.
Right of access to your data
You have the right to receive confirmation that your personal data is or is not being processed and, once processed, you have the right to access that data. This right also includes the right to receive a copy of the processed data.
Right to request rectification of your data if it is incorrect
You have the right to request that your data be modified, updated or supplemented if it is inaccurate, incorrect, incomplete or out of date.
Can we change this Privacy Policy?
Modified on September 12, 2023
Yes, we will need to update this Privacy Policy regularly to reflect our current practices. You can find the last update date above. However, we invite you to consult this page regularly.
Protection of your personal data | Glossary
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